1. Introduction and acceptance
These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the website at aulegiano.com (the “Site”) and all associated games, services, and promotions (collectively, “Legiano”, “the Service”). The Service is operated by the holder of a Curaçao eGaming licence (“we”, “us”, “our”).
By creating an account, depositing funds, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, our Bonus Terms (shown before each bonus is claimed), and our Responsible Gaming Policy. If you don't agree to any part of these Terms, please don't use Legiano.
2. Eligibility and account creation
To register and play at Legiano, you must:
- Be at least 18 years old, or the legal gambling age in your jurisdiction if higher.
- Have the legal capacity to enter into a binding contract under the laws that apply to you.
- Be a resident of a country where online casino play with an offshore operator is not specifically prohibited. It's your responsibility to check your local laws before depositing — Legiano holds no Australian gambling licence, and accessing the Service from a restricted jurisdiction is at your own risk.
- Not be a politically exposed person (PEP), nor appear on international sanctions lists, nor be employed by Legiano or by any of our service providers.
- Provide accurate, current, and complete information during registration. Submitting false details — including a fake name, age, or country — voids your account and any winnings.
Each natural person, household, IP address, and payment method is permitted exactly one Legiano account. Multiple accounts will be detected, closed, and any winnings forfeited.
3. Your account and your duties
Once you register, you're responsible for keeping your login credentials confidential. We treat any activity from your account as activity by you, including any losses resulting from someone else accessing your account because you shared your password or left a session unattended.
What you must do
- Choose a strong password and never reuse one from another site.
- Enable two-factor authentication (2FA) — it's optional, but strongly recommended.
- Notify us immediately at [email protected] if you suspect your account has been accessed without your permission.
- Keep your contact details, country of residence, and payment information up to date.
- Provide cooperation and accurate documentation if we request KYC verification, source-of-funds proof, or additional identity checks.
What we may do
- Suspend or close your account at any time, with or without notice, if we have reasonable grounds to suspect fraud, breach of these Terms, or activity that puts the Service or other players at risk.
- Withhold payouts pending the outcome of a legitimate investigation. We'll always release verified funds to you afterwards if no breach is found.
- Refuse to accept a deposit or process a withdrawal where the request appears to violate AML, sanctions, or anti-fraud rules.
4. Deposits, balances and currencies
All deposits must come from a payment method registered in your own name. You cannot deposit from third-party accounts, business accounts, or accounts that don't belong to you. Doing so triggers an automatic AML review.
- Minimum deposit is A$20 across all payment methods. There is no upper limit set by us, though daily and monthly caps can be set voluntarily in your account settings.
- Deposits in supported AUD methods (PayID, BPAY, Visa, Mastercard) settle in your balance instantly, with the exception of BPAY which can take 1–2 business days. Cryptocurrency deposits credit after the relevant network confirmations.
- All accounts hold balances in AUD by default. If you choose another currency at registration, conversions happen at the prevailing market rate plus a small spread, disclosed before each conversion.
- We do not extend credit. You can only play with funds you've already deposited.
- Player funds are held in segregated accounts, separate from operational capital. They're not used to fund the business.
5. Withdrawals and KYC
Withdrawals are paid to the same payment method you deposited with, wherever technically possible. This is a standard AML requirement and protects against payment fraud.
KYC verification
Before your first withdrawal, you must complete identity verification. We'll ask for:
- A clear photo of a government-issued ID — Australian driver's licence, passport, or national ID card.
- A recent proof of address (utility bill, bank statement, or tax notice dated within the last 90 days).
- A selfie holding the same ID, in some cases, to confirm that the document belongs to you.
- Source-of-funds documentation for larger withdrawals or where the activity pattern suggests it's required under AML rules.
Most KYC checks complete within 10 minutes during business hours. If documents are unclear or expired, we'll ask for replacements before approving the withdrawal.
Processing times
- PayID and crypto — under 5 minutes once KYC is complete.
- Visa, Mastercard, BPAY — 1–3 business days due to bank processing.
- Maximum withdrawal per transaction — A$10,000. Higher VIP limits available on request through your account manager.
- Large wins from a single big payout may be split across multiple daily transactions. This is industry-standard practice and doesn't materially delay the total payout.
6. Bonuses, wagering and promotions
Bonuses are an optional reward, not an entitlement. Each bonus comes with its own specific terms (called Bonus Terms), shown to you in full before you click “claim”. By accepting a bonus, you agree to those specific terms in addition to these general Terms.
The general rules that apply to every bonus are:
- Wagering requirement — bonus funds and free-spin winnings must be wagered a set number of times (typically 35×) before they convert to withdrawable cash. The exact multiplier is shown in the bonus terms.
- Game contribution — different game types contribute differently to wagering. Pokies usually count 100%, table games much less (often 10%) or zero. The full contribution table is in each bonus's terms.
- Maximum bet during wagering — typically A$5 per spin or hand while bonus funds are active. Bets above this cap during wagering can void the bonus and any winnings derived from it.
- Time limit — most bonuses must be wagered within 30 days. Unwagered bonus funds expire after that and are removed from your balance.
- Bonus abuse — irregular play patterns designed to exploit bonus terms (low-volatility risk-free betting, structural arbitrage, collusion across accounts) are treated as bonus abuse. We may void winnings and recover bonus funds.
- One bonus at a time — you can't stack multiple welcome or reload bonuses simultaneously.
Always read each bonus's specific terms before claiming. If something looks unusual, contact live chat before you commit.
7. Game fairness and house edge
All games on Legiano use certified Random Number Generators (RNGs) audited by iTech Labs, an independent testing agency. Return-to-Player (RTP) figures are published for every slot title and match the studio's official figures.
Important: certified-fair does not mean you will win. Every legal casino game has a built-in mathematical edge for the house. Over the long run, the casino wins — that's how the industry exists. RTP is calculated over millions of spins, not over your session. You can win or lose on any given day.
In the rare event of a game malfunction (a disconnection, a crash mid-spin, a graphical error), the underlying transaction recorded by the game studio's server is authoritative. We'll honour the result that the studio recorded, even if your screen showed something different. Malfunctions void play and pays — funds will be returned to your balance once the issue is identified.
8. Prohibited activities
The following are strictly prohibited and may result in account closure, voiding of winnings, and reporting to law enforcement where appropriate:
- Operating more than one account, or letting another person use your account.
- Using automation, bots, scripts, or any third-party software designed to gain an unfair advantage.
- Using a VPN, proxy, or any tool to disguise your real location, particularly to access the Service from a restricted jurisdiction.
- Money laundering, structuring deposits to avoid AML thresholds, or any activity that breaches the Anti-Money-Laundering and Counter-Terrorism Financing Act.
- Chargeback fraud — initiating a chargeback through your card issuer for a deposit you actually authorised.
- Collusion between players, particularly at multiplayer tables (Live Poker, multi-seat Blackjack).
- Bonus abuse — see Section 6.
- Harassment, abuse, or threats directed at our support staff, dealers, or other players.
- Attempting to interfere with the integrity, availability, or security of the Service.
9. Account closure and self-exclusion
Voluntary closure
You can close your account at any time from Account Settings → Close Account, or by emailing [email protected]. Withdraw any remaining balance first. Closure takes effect immediately. Re-opening an account with the same details is blocked for at least 30 days.
Self-exclusion
If your reason for closing is gambling-related, please use self-exclusion instead of regular closure. Self-exclusion is harder to reverse, applies for a fixed period (6 months minimum, up to permanent), and we treat the records as non-deletable so we can enforce them properly.
You can also use external blocking services. In Australia, BetStop is the National Self-Exclusion Register that blocks you from all Australian-licensed online wagering services. For free, confidential support, contact Gambling Help Online on 1800 858 858, 24/7.
Closure by us
We may close your account at any time, with or without notice, if we reasonably suspect a breach of these Terms, fraudulent activity, or any other behaviour that puts the Service at risk. In these cases we will return any verified balance once the investigation is complete and after deducting any losses or penalties that the investigation finds.
10. Dormant accounts
An account is considered dormant if there has been no login, no deposit, no withdrawal, and no game activity for a continuous period of 12 months.
Once an account becomes dormant, we may charge a monthly administration fee of A$5 against the remaining balance, until the balance reaches zero or you log in and resume activity. We'll always email you at least 30 days before applying the first dormancy fee, giving you the chance to log in or withdraw your balance.
11. Disputes and complaints
If something goes wrong, please raise it with us first. We'll work to resolve it quickly and fairly.
Step 1 — Live chat or support email
Most issues are resolved on the same day through 24/7 live chat. For more complex issues, email [email protected] with as much detail as possible: account email, date and time of the issue, transaction IDs, and screenshots if relevant. We respond within 24 hours.
Step 2 — Formal complaint
If the support team can't resolve the issue to your satisfaction, escalate to [email protected]. A senior reviewer will look at the case independently and respond within 7 business days.
Step 3 — Independent dispute resolution
If you're still not satisfied, you can escalate the dispute to the Curaçao Gaming Control Board, which oversees our licence. The Board provides a free, independent dispute-resolution process for licensed operators' players.
For Australian residents, you can also raise a complaint with the Australian Communications and Media Authority (ACMA).
12. Limitation of liability
To the maximum extent permitted by law, Legiano provides the Service “as is” and makes no guarantees about uninterrupted availability, freedom from errors, or specific outcomes from gameplay.
Specifically, we are not liable for:
- Losses from gameplay — gambling outcomes are governed by chance and the published RTP of each game.
- Losses caused by your failure to keep your account credentials secure.
- Losses caused by force majeure events: natural disasters, war, government action, internet or power outages, or third-party service failures (cloud providers, payment processors, game studios).
- Indirect, consequential, or special damages arising from your use of the Service.
Where liability cannot be excluded by law, our maximum aggregate liability to you in any 12-month period is limited to the total amount you have deposited into your account in the previous 12 months — or A$1,000, whichever is lower.
Nothing in this section limits any consumer-protection rights you have under mandatory law that cannot be excluded (for Australian residents, see Section 13 on Australian Consumer Law).
13. Governing law and local protections
These Terms are governed by the laws of Curaçao, the jurisdiction in which our gaming licence is issued. Any dispute that cannot be resolved through the process in Section 11 is subject to the exclusive jurisdiction of the courts of Curaçao.
Local consumer protections: nothing in these Terms excludes, restricts, or modifies any consumer-protection rights or guarantees that apply to you under mandatory law where you live and that cannot be waived by contract. Australian Consumer Law, in particular, provides certain non-excludable consumer guarantees that override conflicting terms — these continue to apply regardless of anything written here.
If any single clause of these Terms is held to be invalid or unenforceable in your jurisdiction, the rest of the Terms stay in force and only the affected clause is severed.
14. Changes to these terms
We update these Terms from time to time — usually because we've added a new feature, changed a payment provider, or because a regulation has changed. The version date at the top of this page tells you when the current version took effect.
For minor edits (typo fixes, clarifications), we update the page silently. For substantive changes (new fees, changes to your rights, changes to bonus rules), we notify all registered players by email at least 30 days before the change takes effect, with a clear summary of what's changing.
If you keep using the Service after the change takes effect, that counts as your acceptance of the updated Terms. If you don't agree, you can close your account at any time — see Section 9.
15. Contact us
For everyday questions — login issues, deposits, withdrawals, bonuses — the fastest channel is 24/7 live chat. Average response time is under 90 seconds.
For matters that need a written record, email us:
By accepting these Terms you confirm that you have read them, understood them, and agree to be bound by them. If anything here is unclear, please contact us before you deposit.